PAYMENTS
You can pay through multiple payment options on UAV Marketplace, the checkout page. You can pay through Credit/Debit Cards, Internet Banking, Mobile Payments, Manual bank transfer, Wallets, and UPI. You can also apply a coupon that you might receive from UAV or redeem UAV points that you have earned from your previous purchases.
As per the payment gateway, an additional charge of up to 2% is applicable at the time of the transaction. Please note the charges are deducted directly from the Payment Gateway for the Services.
ORDERING
- Enter our online Store
- Search or browse for your desired product.
- Select desired customization options.
- Enter the quantity required and select "Add to Cart".
- Scroll back to the 'Top' and on the right side select "Checkout".
- Pending:
Your order has been placed on our website, we are awaiting payment and or payment proof from you to process the order. The order will be on hold for up to 4 days after which we will cancel the order if we have not received payment and or payment proof. - Processing:
We have received the payment for your order. Your order is being processed and will be dispatched within 2 to 3 working days. - Complete: Your order is packed and ready for the collection by Courier Company. The tracking id has been sent to you by mail and can also be checked on the website
After placing an order, an email is sent to your inbox which mentions order status. You can also check the order status by:
If you have not received order notification mail, check the Spam folder. It sometimes routes to this folder instead of Inbox
- Sign in to your account.
- Go to my account.
- Go to my order.
- Order status is mentioned alongside the order number with other details.
If you have not received order notification mail, check the Spam folder. It sometimes routes to this folder instead of Inbox
RETURNS & REFUND
You can find more at privacy policy page.
We take great care in shipping out the correct product in order through multiple barcoding and stock-keeping methods. Despite all our efforts, if the product(s) you receive is different from the product(s) you ordered, we will ship out the correct item again after verifying. The first thing you need to do is contact us, by phone (WhatsApp) or preferably by mail. Please send us as much information as possible including your order number, which product you ordered, and what you received instead. Include pictures of the product label(s), and the packing slip. After verifying, we will ship out the correct item free of cost or provide a refund. In either case, you will be required to send us back the incorrect item you received in an intact and unused condition. We will assist you with the return process and bear all shipping costs involved.
We take great pride in using excellent packing material so that your order arrives at your doorstep in pristine condition. If despite our best efforts to carefully prepare your order, it arrives damaged, we will replace the damaged parts or in case the item is out of stock, refund the same. Please accept our sincere apologies for the same. To assist you with this matter, please contact our Customer Service team.Since the online marketplace is prone to fraudulent activities, in order to protect our interest and safekeeping, you will be asked to send us an unboxing video or photos for verification.
You can contact our customer support to initiate a return request and we will assist you with the same.
You can contact us through email info@uavmarketplace.in , Call/ WhatsApp at +91 99223 35565 , or through the website.
If you have accidentally entered an incorrect shipping address, please contact us immediately letting us know the need to update your address. Please include your full name, order number, and the correct shipping address. Orders are processed as quickly as possible and for this reason, we cannot guarantee any changes to your order once it has been shipped. We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.
Once you’ve submitted your order, it’s not possible to edit the items in your order or change your delivery address. You can always place a second order for any additional items you want and cancel the previous order, although this might get you to lose your discounts from the first order. Please contact our customer service for additional assistance.
